Shipping & Returns

SHIPPING POLICY

Within India:

DELIVERY TIMING:

All standard orders will be dispatched within 2 working days. The standard delivery timeline will be 3 to 6 working days after dispatch. The tracking Id will be sent via mail after dispatch. Containment Zones may experience some delay. For the pre-order items, the delivery timeline will be 3 to 4 weeks after the order is placed.

Order processing starts from the day of payment receipt against the order placed. For orders placed 18:00 hours, it begins the next day. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Kompanero shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Kompanero.

SHIPPING CHARGES: Shipping is free

Non - Delivery

In the event that a non-delivery occurs on account of a mistake by you (i.e. , address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.

Authentic Information

The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Kompanero reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Kompanero has the its sole reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.

CANCELLATION POLICY:

After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation orders after the product has been dispatched from our warehouse.

RETURN / REFUND POLICY
Return Request for unsatisfactory product

If you are not satisfied with a product that you have purchased on the Kompanero website, please email us at returns@kompanero.in within 72 hours, after receiving the product. We will guide you with the further procedure.

 

All the Orders are quality checked before the dispatch. In case you receive any defective product, please let us know at feedback@kompanero.in within 48 business hours with supporting evidence. We will arrange for the reverse pick up. Once we receive the defective article, we will try the send the correct article if it is in stock or initiate the refund.

 

In cases where in due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, the product will be repaired for zero charge within the warranty period of 2 years. Hence please let us know at feedback@kompanero.in with supporting evidence. Post 2 years, it will be repaired at a cost. There is no warranty for any other physical damage such as oil spills etc. and these would be repaired for a charge to be borne by the customer.

 

INTERNATIONAL POLICY:

 

DELIVERY TIMING:

We usually ship the product within 2-3 working days after receiving the order and try and deliver them within 14 working days

Order processing starts from the day of payment receipt against the order placed. For orders placed 18:00 hours, it begins the next day. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Kompanero shall not be for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Kompanero.

SHIPPING CHARGES: Shipping is free

 

Non - Delivery

In the event that a non-delivery occurs on account of a mistake by you (i.e. , address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.

Authentic Information

The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise.Kompanero reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Kompanero has the its sole reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.

CANCELLATION POLICY:

After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation orders after the product has been dispatched from our warehouse.

RETURN/REFUND POLICY

If you are not satisfied with a product that you have purchased on the Kompanero website, please email us at returns@kompanero.in within 72 hours, after receiving the product. We will guide you with the further procedure.

Please ensure that the product is returned with its original packing, box (if warranty card, and any other material that came along with the product. The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. If these steps are taken, the original purchase amount will be credited to your account once we have received the product

All the Orders are quality checked before the dispatch. In case you receive any defective product, please let us know at feedback@kompanero.in within 48 business hours with supporting evidence and we will get back to you.

 

 

In cases where in due to usage of the merchandise part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, please write to us at feedback@kompanero.in and we will get back to you. , it can be repaired at a cost. There is no warranty for any other physical damage such as oil spills etc. for a charge to be borne by the customer.

 

Please note that in case of repairs, customer needs to send the product in our warehouse and the shipping charges are to be borne by them and after the repairing we will sent the product at a free of cost.