Shipping & Returns

SHIPPING POLICY
Delivery Timing

We usually ship the product within 2-3 working days after receiving the order and try and deliver them within a week.

Order processing starts from the day of payment receipt against the order placed. For orders placed post 18:00 hours, it begins the next day. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Kompanero shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Kompanero.

Shipping Charges

Shipping costs are calculated based on cumulative order amount. For orders lesser than INR 1000, shipping is 10% of the order amount. For all other orders, it is free.

Shipping Costs

Shipping costs are calculated based on cumulative order amount. For orders lesser than INR 1000, shipping is 10% of the order amount. For all other orders, it is free.

Non - Delivery

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.

Authentic Information

The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Kompanero reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Kompanero has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.

RETURN / REFUND POLICY
Return Request for unsatisfactory product

If the customer is not satisfied with the product or if the product is hampered/damaged during transit, he/she must notify via email to returns@kompanero.in within 48 hours from the day of delivery and return the product within 9 business days to the below address-ASG Leather Private Ltd, Kolkata Leather Complex(Gate No.2), Plot No.903A & 903B, Zone No.10, KLC, District South 24 Parganas, Karaidanga, West Bengal-743524

Return request for tampered product

If all the conditions are met, a refund will be processed within 7-10 business days. In case the returned product is found in used condition or any components like bill, wallet box, handles are missing the return will be considered cancelled. Kompanero acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

Cancellation within 48 hours

Customers can cancel the order within 48 hours of placing the order. In case of cancellation, there is credit refund given on the purchase amount within 7-10 business days.

Free repair within warranty period

In cases where in due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, the product will be repaired for zero charge within the warranty period of 1 year. Post 1 year, it will be repaired at a cost. There is no warranty for any other physical damage such as oil spills etc. and these would be repaired for a charge to be borne by the customer.

Please note that in case of repairs and returns, shipping charges are to be borne by the customer.