Size Exchange

Need a different size? We’re happy to help. Please email us at ecommerce@kompanero.in to initiate the exchange.

• Only size exchanges are allowed for footwear.
• We do not offer half sizes; using an insole may help achieve a better fit.
• Only one exchange per order is permitted.
• Once exchanged, the product will be treated as a final sale (no further returns or refunds).

Product Condition

• Items must be returned in original packaging, along with any freebies received.
• Products showing signs of wear, scratches, or damage will not be accepted.

Trial Guidelines

To ensure eligibility for exchange:

• Try footwear only on a clean, soft surface (like carpet).
• Avoid scratching the soles or creasing the leather, especially near the toe area.

Products with worn soles or damaged leather will not qualify for exchange.

Damaged or Defective Footwear

If you receive a damaged or defective item:

• Email us within 24 hours of delivery with clear photos/videos.
• Claims without proper proof or beyond 24 hours may not be accepted.

After verification:

• Replacement or refund will be processed as applicable.

Exclusions

• Worn or used items are not eligible for exchange.
• Personalized or made-to-order products are final sale.
• Exchanges are only applicable for size issues or defective products.

Natural Leather Disclaimer

Our products are made using genuine leather and handcrafted finishes. Slight variations in texture, grain, or color are natural characteristics—not defects—and make each product unique.

Need Help?

We are committed to providing the best experience. For any queries, please contact us at ecommerce@kompanero.in.